Refund Policy

Cancellation & Refund Policy – Phoenixnow

Phoenixnow believes in helping its customers as much as possible and has a simple cancellation policy:

• Cancellations will be accepted only if requested within 7 days of placing the order.

• Cancellation may not be possible if the order has already been processed or shipped.

• Cancellation is not applicable for perishable items (like food products). However, a replacement or refund may be provided if the product is defective or of poor quality.

• If you receive a damaged or defective product, please inform us within 7 days of delivery.

• If the product received is not as shown on the website, please contact us within 7 days, and we will review and resolve the issue.

• For products with a manufacturer warranty, please contact the manufacturer directly.

• Approved refunds will be processed within 6–8 business days.

Disclaimer

The above content is created at Phoenixnow’s sole discretion. Razorpay shall not be liable for any content provided here and shall not be responsible for any claims and liabilities that may arise due to the merchant’s non-adherence to it.